Just before you return a product, please remember that each of our products is traditionally handcrafted by artisans in India, making each product unique. We call on you to celebrate these imperfections of the hand and not look at them as defects. We also look at our products as works of art and not only a piece of jewellery, every strand of thread is knotted crocheted by hand.
Please read below our return & exchange policies before you order or return any item.
All returns are subject to the discretion of Mayabazaar.
Mayabazaar only accepts returns if damaged in transit or on account of a manufacturing defective.
In an event that your merchandise arrives damaged, you should email us a photo of the product along with the code within 24 hours of receipt of the product and return it within the next 48 hours.
We request you not to accept the goods if they are unsealed or seal is broken, at the time of delivery; as this reason will not be accepted for return of goods.
The goods returned must be unused and returned in their original packaging and tags in place. Items without tags will not be accepted. Please make sure that the returned items are packed securely and safely to prevent any further loss or damage during transit. For all self shipped returns, please use a reliable courier service, and send us the shipping details by email.
After we receive the returned product, our quality team will perform a quality damaged check, subject to your returns having met the above criteria. We will then re-ship to you the exchanged product within seven working days.